Great app, not so great customer support

Ive been using Weather Live for a long time mainly because it includes dewpoint temperature which is very important for us that lives in Desert area as well as customizable layout. Ive mentioned about this app to many of my friends. I wouldve rated this a 5 stars very easily, however customer support was poor resulting in loosing two stars. I reported to tech support that the app on  Watch Series 3 crashes until its launched for the 3rd time and it stays. Happens everytime I call it up on  Watch. Their response was very canned and did not take the time to read my issue.

ZookieInPS about Weather Live°, v5.7